Shipments and returns

Your pack shipment

Delivery

Orders are dispatched on weekdays, excluding bank holidays.

We will ship the products ordered by you as soon as possible to the address you give us for delivery, but in any event within 2-7 working days after we have the confirmation of the payment of your order. However, if we don’t have the product in stock, we will try to produce the product specially for you if possible and it may take more 2-3 working days for the production time. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing to sales@frenchkisswear.com, of the problem within 2 working days of the delivery of the goods in question. Any complaint formulated outside this deadline cannot be accepted. The return of the product can be accepted only for products in their state of origin (packaging, label, article in good condition).

Import Duty Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you are agree to pay any such Duties which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

 

Refund Policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 15-30 days to process.

Product, Damaged, or Dead on Arrival

Please note that any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.